Sometimes customer occasionally ask for the capability of Dynamics CRM to broadcast important news or information of an organization to a wide set of users at one go so that all users get to know latest announcements without fail.
Using Announcements in Microsoft Dynamics 365 you can circulate important information quickly to a wide set of users at one go. Announcements can also server as message boards, where you can post topics of your interest that you wish to share or get answers to.
Let's get started on how to create Announcements in Dynamics CRM.
- Make sure that you have the System Administrator or System Customizer security role or equivalent permissions.
- Go to Settings > System.
- Choose Administration > Announcements.
- On the command bar choose New.
- Fill in the information, as required.
- Title - Type a title for the announcement that clearly and unambiguously states the purpose and nature of the announcement.
- Body - Type the text for the announcement that you want to broadcast.
- More Information URL - Type the address of the website that provides detailed information about the announcement. (Optional)
- Expiration Date - Type the date on which you want to stop the broadcast and the announcement should expire.
- Save or Save and Close to begin the broadcast.
Now, we need to broadcast the newly created announcement to other users in our organization by using HTML web-resource and dashboard or by creating PowerApps hosted in Unified Service Desk.
HTML web-resource in Dashboard
- Go to Settings > Customizations > Customize the System.
- Under Components, choose Web Resources > New.
- Create new HTML web-resource.
- In a text editor, type following code snippets.
<html> <head> <meta charset="utf-8"> <title>Announcements</title> <script src="ClientGlobalContext.js.aspx"></script> <script type="text/javascript"> function LoadPage(){ window.location.href = "/home/homepage/home_news.aspx?pagemode=iframe"; } </script> <meta> </head> <body style="margin: 0px; overflow-wrap: break-word;" onload="LoadPage()"> </body> </html>
- Save and Publish the changes.
- Add this new web-resource to any existing or new Dashboard.
As per my own experience, Yammer is the far better alternative in Dynamics CRM in place of Announcements.
In this blog post you will find how to create Announcements viewer using PowerApps.
Note: Announcements (Settings > Administration > Announcements) are deprecated and will be removed in a future major release (More Info: link)
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